Privacy policy

Sutraniyaa (we, our, us) appreciates the confidence you have in us, and will not betray it by selling your personal data. We take your privacy very seriously and we will do everything within our power to make sure that all of your personal information that is provided to us is done responsibly, securely and in accordance with the laws and regulations.

This Privacy Policy describes the manner we gather, store, utilize, distribute and safeguard your personal information when you visit, browse or purchase products through our site www.sutraniyaa.com.

(the “Website”). Your use or access of our Website implies that you have read and understood the practices outlined in this Privacy Policy and agree to them.

 

1. Information We Collect

 The collection of our information is done in order to offer you a safe, smooth, effective and personalized shopping experience. The data gathered will enable us to create the orders, develop our services and make your experience with Sutraniyaa much better.

 

a) Data that You submit to Us.

 Upon registration, ordering, customer support, and other interactions with our Website, you can at any rate volunteer to provide the following information:

 • Full name

• e-mail and phone number

• Username (account logins) and passwords.

• Details of orders, buying history, preferences, and feedback.

• Messages received and sent to our client care team.

Any data that is provided during surveys, promotions, and reviews.

 

Giving us this information will help us process your orders correctly and promptly answer your questions and provide an even more personalised shopping experience.

 

b) Automatically Collected Information.

 Visiting or surfing our Website, you automatically sample some data, which is gathered via cookies, log files, and the like, such as:

 The Internet Protocol (IP) address.

• Device type, operating system and unique device identifiers.

• Type, language preferences and version of browser.

• Page views, duration of stay on the Website, navigation.

• Referring URLs and click stream data.

 

 This data assists us in learning the way the users use our Website, detect technical problems, fight fraud as well as increase the performance and usability of the site.

 

c) Payment Information

 We are not keeping your credit card, debit card, UPI or net banking information on our servers. All the payment transactions are safely processed by reputed third-party payment gateway providers that are in consonance with the RBI and the industry security standards. The payments are processed through encrypted connections by these providers thereby offering maximum security.

 

2. How We Use Your Information

The collected information is only used in justifiable business purposes that include but are not limited to:

 • Order processing, confirmation and delivery.

• Returns, refunds and cancellations and exchanges.

• Notifying about order status, shipping and services messages.

• Reaction to requests to customer support and addressing problems.

• Customising product suggestions and offers.

• Enhancing the functionality, content and user experience of the websites.

Fraud detection and misuse or unauthorized access prevention.

• Adhering to the legal requirements and laws.

 

We make sure that your personal data is not stored or used in any other manner that is not relevant, necessary or lawful.

 

3. Sharing of Information

 Our privacy policy means that we do not sell, rent, or trade your personal data with third-party parties. The sharing of your information is done where it is necessary to satisfy our services or legal requirements, and includes:

 Order fulfilment Logistics and delivery partners.

• secure transaction payment gateway providers.

Technology, analytics, and marketing: This is what we do with the help of technology, analytics, and marketing to further enhance our services and customer experience.

• Government, regulators or law enforcers where necessary by law or legal process.

 

Any 3rd party partners have a mandatory contractual obligation to ensure that they protect your information and to only use it in the intended purpose.

 

4. Cookies Policy

 Cookies are data segments we store in your devices that assist us in identifying your preferences and to optimize your experience as you navigate through our sites. We use cookies to:

 • Save log-in and preferences.

• Website traffic and user behaviour.

• Enhance websites.

• Provide pertinent materials and advertisements.

You can also disable cookies in your browser. Nevertheless, it is important to add that cookies need to be disabled to restrict some of the features and can also impact the general use of the Website.

 

5. Data Security

To ensure that your personal information is not destroyed, modified, disclosed, or accessed by unauthorized parties, we apply reasonable/industry-standard security features. These measures include:

 • Server security and encrypted transmission.

• Limited access to personal data.

Periodic auditing and monitoring.

• Organizational and technical protection.

 

Although we make efforts to secure your data, no system is absolutely safe. As such, we cannot ensure that our security practices are absolute but do our best to enhance it.

 

6. Your Rights and Choices

 The rights of your personal information are the following as a user:

 • View, edit and change your personal information using your account.

• Have inaccurate or incomplete information corrected.

• Delete your account, which may require legal and regulatory measures.

• Unsubscribe to promotional messages or emails at any point.

 

Even when you choose not to receive promotional messages, you can still receive transactional or service-related communications.

 

7. Data Retention

 We will not keep your personal information longer than is needed to:

 • Pick orders and deliver services.

• Keep business records and transaction history.

• Adhere to legal, tax and regulatory requirements.

• Arbitrate and implement contracts.

 

After the data is no longer needed it is deleted or anonymised in a secure manner.

 

8. Policy Updates

 We can revise this Privacy Policy at any time when there is a shift in the law, technology, or business practices. Any subsequent revisions will also be posted on this page with the date updated. The fact that the Website has been used after alterations means that the updated policy is accepted.

 

9. Contact & Grievance Redressal.

 In case you possess any questions, concerns, or complaints about this Privacy Policy, or how we process your personal information, you can address us at:

 support@sutraniyaa.com

 We will ensure that your concerns are met in a timely manner and in an open manner.